The key takeaways from RBI London 2018

The RBI London conference in the historical Waldorf Astoria hotel brought together some of the keenest minds in the sector under one roof. RBI talked to some of the experts about what their priorities are in the coming years.

Open banking was a hot topic of conversation, as well as new regulation such as PSD2 and GDPR.

Speakers include:

  • Jim Wadsworth, UK product director at Vocalink
  • Nick White, Vice President, Product and Marketing, Digital Banking Group at Fiserv
  • Ramki Sankaranarayan, Managing Director, Product Management - Digital Channels at Barclays
  • Pete Coleman, Head of Payments Operations at NatWest
  • Tony Crane, director of customer experience at Bank of Ireland
  • Dan Atkinson, chief people officer at Tandem Bank

In addition, RBI’s Global Awards were held to reward the most rewarding and innovative solutions and firms in the sector today. Winners are as follows:

African Retail Bank of the Year

Standard Bank

North American Retail Bank of the Year

Royal Bank of Canada

European Retail Bank of the Year


Middle East Retail Bank of the Year

Emirates NBD

Latin America Bank of the Year


Asia Pacific Retail Bank of the Year


Best Branch Strategy


Best Use of Online Banking

Emirates NBD

Best Mobile Banking Strategy

Standard Chartered Korea

Best Payment Innovation

Israel Discount Bank

Best Use of Digital Marketing and Social Media


Best Use of Data Analytics


Best Costumer Facing Technology

Royal Bank of Canada

Best Digital Strategy


Best IT Transformation

Zions Bank

IT Innovation of the Year


Product Innovation of the Year

Credit Suisse

Most Disruptive Innovation of the Year

Arion Bank

Best Non-Bank Competitor


Banking Launch of the Year

Redwood Bank

Banking Security Innovation of the Year


Best Service Innovation

MUFG for PurePoint

Excellence in Customer Centricity


Best Self Service Strategy


Best Digital Onboarding Strategy

Metro Bank

Diversity & Inclusion

Lloyds Bank

Best Open Banking


Global Retail Bank of the Year

Bank of America

Retail Banker of the Year

Suvo Sarkar, Emirates NBD

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