The key takeaways from RBI London 2018

The RBI London conference in the historical Waldorf Astoria hotel brought together some of the keenest minds in the sector under one roof. RBI talked to some of the experts about what their priorities are in the coming years.

Open banking was a hot topic of conversation, as well as new regulation such as PSD2 and GDPR.

Speakers include:

  • Jim Wadsworth, UK product director at Vocalink
  • Nick White, Vice President, Product and Marketing, Digital Banking Group at Fiserv
  • Ramki Sankaranarayan, Managing Director, Product Management - Digital Channels at Barclays
  • Pete Coleman, Head of Payments Operations at NatWest
  • Tony Crane, director of customer experience at Bank of Ireland
  • Dan Atkinson, chief people officer at Tandem Bank
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In addition, RBI’s Global Awards were held to reward the most rewarding and innovative solutions and firms in the sector today. Winners are as follows:

African Retail Bank of the Year

Standard Bank


North American Retail Bank of the Year

Royal Bank of Canada


European Retail Bank of the Year

Santander


Middle East Retail Bank of the Year

Emirates NBD


Latin America Bank of the Year

Scotiabank


Asia Pacific Retail Bank of the Year

DBS


Best Branch Strategy

CIBC


Best Use of Online Banking

Emirates NBD


Best Mobile Banking Strategy

Standard Chartered Korea


Best Payment Innovation

Israel Discount Bank


Best Use of Digital Marketing and Social Media

Nationwide


Best Use of Data Analytics

ICICI Bank


Best Costumer Facing Technology

Royal Bank of Canada


Best Digital Strategy

Ecobank


Best IT Transformation

Zions Bank


IT Innovation of the Year

Nordea


Product Innovation of the Year

Credit Suisse


Most Disruptive Innovation of the Year

Arion Bank


Best Non-Bank Competitor

Revolut


Banking Launch of the Year

Redwood Bank


Banking Security Innovation of the Year

NatWest


Best Service Innovation

MUFG for PurePoint


Excellence in Customer Centricity

KBC


Best Self Service Strategy

ING


Best Digital Onboarding Strategy

Metro Bank


Diversity & Inclusion

Lloyds Bank


Best Open Banking

BBVA


Global Retail Bank of the Year

Bank of America


Retail Banker of the Year

Suvo Sarkar, Emirates NBD

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